Why ticket system?

• Full documentation. So its on record and helps both of us solve the same problem faster next time.
• Systematic. We can trace all problems and how fast we attended them
• Not people dependent. If someone at the TechSupport desk changes, your issue is still recorded and attended
• Help us improve, we can analyze how many times and how many people are having similar issues
• Secure, there are less chances that any sensitive information is conveyed to wrong person in your organization