TechSupport Executive

Strong understanding of Business's working pattern and clientele.

Apply Now

Research and identify solutions to software and hardware issues
Diagnose and troubleshoot technical issues, including account setup and network configuration
Ask customers targeted questions to quickly understand the root of the problem
Track computer system issues through to resolution, within agreed time limits
Talk clients through a series of actions, either via phone, email or chat, until their technical issue is solved
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
Provide prompt and accurate assistance to customers
Refer to internal database or external resources to provide accurate tech solutions
Ensure all issues are properly logged
Prioritize and manage several open issues at one time
Follow up with clients to ensure their IT systems are fully functional after troubleshooting and also follow up for the payments
Document technical knowledge in the form of notes and manuals
Maintain jovial relationships with clients

Apply Now